Help with Music Downloads What is the 'Username'? What is the Password? What's the difference - registering through SMS, phone and over the Internet? What are Dotsoundz Credits? How do Dotsoundz Credits work? What does 'Activate Dotsoundz Credits' mean? How can I purchase Dotsoundz Credits automatically when I run out? What is Auto-Top-Up? What can I purchase using Dotsoundz Credits? How long do Dotsoundz Credits last? How can I buy Dotsoundz Credits? I live outside of the UK, how can I purchase Dotsoundz Credits? What is Pay-By-Txt? What is Pay-By-Phone? I have received a Password on my mobile phone, what do I do next? I have received a Password from your phone number, what do I do next? I bought Dotsoundz Credits by SMS and nothing happened? Why are Dotsoundz Credits cheaper by credit card? How can I purchase if I have no credit card? How much is a Dotsoundz Credits worth? Got a problem? Getting in touch... Forgotten your Password? How do I know how many Dotsoundz Credits I have got? What is an eWallet? How do I know this is secure? How do I create an account? I don't have an email or mobile phone number, how do I create an account? How do I control my account? My address has changed, how do I update this? I want to update my credit card details? I want to update my email address? I want to update my mobile phone number? How can I stop receiving emails or text messages? Can I give friends my Username and Password? Can I use my Dotsoundz Credits from more than one computer? Another query or problem not answered here?
The username is either your mobile phone number or email address that you used when you registered. If you registered online this will be the email address you used when registering. If you registered by calling the Dotsoundz Credits Hotline, your username will be the phone number you entered during the phone call. If you purchased Dotsoundz Credits by sending a reverse bill SMS text message your username is your mobile phone number. Remember, once you have logged in, you can update all your personal details, including your username.
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The Password is a personal 4-digit number which you use to log-in to the site and enables access to your personal account. The concept is the same as the Password you might use with a cash-card to get money out of the 'hole in the wall', although it might not be the same number!
Nothing, apart from the actual way you register and pay for your Dotsoundz Creditss. Each time you still get a username and Password, and receive Dotsoundz Credits onto your account.
Dotsoundz Credits is the name given to the web 'currency' on the site. It is these Dotsoundz Credits that are redeemed for web content, such as video clips, downloads and other web services.
You have to purchase Dotsoundz Credits to obtain access to online services. Dotsoundz Credits can only be purchased with a valid credit card, by Reverse Bill SMS or Premium Rate Phone line. Various amounts of Dotsoundz Credits can be added depending on your preferences and we will send you a low Service Credit reminder when you are running low on Dotsoundz Credits so you know when you are about to run out. If you never want to run out of Dotsoundz Credits, we have an "Auto-Top-Up" service which will automatically top up your account with a specified number of Dotsoundz Credits each time you drop to 50 Dotsoundz Credits.
Purchasing Dotsoundz Credits by text message or scratch card require you to activate them using an activation code, a little bit like when you buy a top up card for a Pay-As-You-Go mobile phone. It is a security procedure to ensure that Dotsoundz Credits are added to correct user account. If you need to Activate Dotsoundz Credits you will find a link on the "My Login" page.
This can be done by selecting our "Auto-Top-Up" facility, which will automatically add Service Dotsoundz Credits onto your account whenever you are running low. Click on the "Buy Credits" link to find out more.
Various areas of the site are set-up to accept Dotsoundz Credits as a method of payment for web services.
For as long as the site provides paid for services. If you buy Dotsoundz Credits today, they will be valid this time next year!
Depending on the options selected by the website, you can buy Dotsoundz Credits by credit card, premium rate telephone or reverse bill text message. These options are presented in more detail on the "Buy Credits" page.
At the moment you will need to purchase Dotsoundz Credits using a Credit Card. We hope to roll out additional options in due course.
This is a method of adding Dotsoundz Credits onto your account by sending us an SMS text message. We will send you a reply SMS which is charged to your mobile phone bill and then add Dotsoundz Credits onto your account. This is only available to UK users at present. More information is provided on the "Buy Credits" page.
This allows you to phone a premium rate number and after the call has ended we add a corresponding number of Dotsoundz Credits onto your account. This is only available to UK users at present. More information is provided on the "Buy Credits" page. TIP: when you use this method of payment, please enter your mobile number when prompted during the telephone call. You may call this premium rate number from a landline, mobile costs may vary.
This is your access Password code to allow you to enter the site and to update your account settings. On the login page, add your mobile number and Password to access the site and your account details.
This is your access Password code to allow you to enter the site and to update your account settings. On the login page, add the number you entered during the phone call and Password to access the site and your account details.
You will normally receive a confirmation within seconds. If not it could be because there are delays in the networks, which has stopped you receiving a confirmation SMS or you have run out of credit on your pay-as-you-go phone. Don't worry, if you don't receive a confirmation SMS from us you will not be charged! If you have not received the confirmation after 30 minutes, you can either try again or use a different payment option.
As an incentive to sign-up by this method and because it is easier for you to buy Dotsoundz Credits in the future. Another reason is because the charges by network operators means we have to pass some of that cost onto you in order for us to maintain the high standards on this website!
We have created multiple payment options so that if you do not have a credit card, or simply prefer to pay by another means, we have a solution for you! Please click on the "Buy Credits" link at the top of this page to see those options.
This depends on how you pay for Dotsoundz Credits. If you pay by reverse bill text message, and are charged £1.50 to receive 100 Dotsoundz Credits, you are charged 1.5p per Service Credit. If you pay by credit card and are charged £4.99 for 500 Dotsoundz Credits each Service Credit is worth 1p. Dotsoundz Credits generally equate to a value of 1 pence each although this may be slightly higher if paying by text message or premium rate phone due to costs applied by telecommunication networks.
If you have any queries or problems, please do not hesitate to contact us. The more information you can give us on your phone setup, the more we will be able to help.
If you have forgotten your Password, please click on the "Forgotten Password" link on the main login page. This will prompt for some information to automatically send you a replacement Password by SMS or email. If you still have problems, you can contact us by email, by clicking the "Contact Us" link at the bottom of this page.
You can see how many Service Units you have got from your personalised home page or from the 'My Wallet" section of your user area. If the number of Dotsoundz Credits are running low you can either buy blocks of Dotsoundz Credits manually or request for an "automatic top-up". The automatic top-up will always ensure you have Dotsoundz Credits in store, thus ensuring you will always be able to access the site and the services offered.
The eWallet is a unique payment system, using an encrypted, secure "electronic wallet" which stores your credit card details upon registration. Each user is allocated a unique Password number that is checked against the registered user's mobile number and user ID before any purchase is authorised.
The services uses Secure Sockets Layer and uses industrial strength 128-bit encryption software to ensure your personal details are always safe and secure. No individual can access your payment details. This provides the highest levels of security, as provided by any reputable online store.
Creating an account is easy! Simply click on the "Create Account" link, enter your login details, including a Password, and you will have an account. Then purchase some Dotsoundz Credits and you will be ready to access the websites premium content areas.
You can obtain an email address from www.hotmail.com or www.yahoo.com to then create an account.
When you have logged in, you can change any personal information and also any credit card information yourself. Simply click on the links at the top of the page. Note: Credit Card details are stored with 128-bit encryption security. You are also able to control what services you are subscribed to at any time, purchase Dotsoundz Credits, check subscription statuses, update login details and much more.
Click on the "My Address" link, update your new address details and then click on the update button to save them to the database.
Click on the "My Wallet" link, update your new credit card details and then click on the update button to save them to the database.
Click on the "My Log-In" link, update your email address and other information if required and then click on the update button to save them to the database.
Click on the "My Address" link, update your mobile phone and other information if required and then click on the update button to save them to the database.
Click on the "My Address" link, and ensure the tick box which says "Tick here if you do not wish to receive marketing material.." is ticked.
You should not give others your username and Password as this would allow them to use your Dotsoundz Credits and potentially make purchases on this site using your payment details. These details are personal to you.
Yes you can. You can log-in from anywhere in the world to access the premium content areas of the site. You are accessing the same account details and your private store of Dotsoundz Credits.
If you have another query or problem, please click on the "Contact Us" link at the bottom of this page. A Customer Support representative will contact you as soon as possible to deal with your enquiry.
